{"id":7036,"date":"2022-06-22T16:32:04","date_gmt":"2022-06-22T16:32:04","guid":{"rendered":"https:\/\/www.cetemin.edu.pe\/blog\/?p=7036"},"modified":"2022-06-27T23:05:12","modified_gmt":"2022-06-27T23:05:12","slug":"costumer-experience-o-experiencia-del-cliente-enfocada-al-sector-educativo","status":"publish","type":"post","link":"https:\/\/www.cetemin.edu.pe\/blog\/costumer-experience-o-experiencia-del-cliente-enfocada-al-sector-educativo\/","title":{"rendered":"Customer experience o experiencia del cliente enfocada al sector educativo"},"content":{"rendered":"<blockquote>\n<p style=\"text-align: right;\"><em>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00ab<\/em><em>He aprendido que la gente olvidar\u00e1 lo que has dicho, olvidar\u00e1n lo que hiciste, pero no olvidar\u00e1 nunca lo que les hiciste sentir\u00bb \u2014<\/em><a href=\"http:\/\/www.8sorbosdeinspiracion.com\/citas-de-maya-angelou\/\"><em>\u00a0Maya Angelou<\/em><\/a><\/p>\n<\/blockquote>\n<p style=\"text-align: right;\"><em>\u00a0<\/em><\/p>\n<p style=\"text-align: left;\">Es innegable el cambio radical que hemos vivido por la pandemia, dando paso al trabajo remoto y las clases virtuales. La transformaci\u00f3n en el sector educativo se ha iniciado a paso firme, no se limita solo al componente tecnol\u00f3gico, busca mejorar la experiencia de los estudiantes con miras a elevar la calidad del servicio, por ejemplo, las universidades espa\u00f1olas han priorizado la inversi\u00f3n en tecnolog\u00eda para garantizar la educaci\u00f3n virtual y mejorar as\u00ed la experiencia estudiantil, han comprendido que escuchar sus necesidades y crear experiencias personalizadas que potencien su etapa de aprendizaje, los conducir\u00e1 por el sendero del \u00e9xito profesional y potenciar\u00e1 su reputaci\u00f3n e imagen como instituci\u00f3n.<\/p>\n<p style=\"text-align: left;\">Cuando hablamos de Experiencia de Cliente nos referimos a las percepciones que surgen despu\u00e9s de interactuar con alg\u00fan \u00e1rea de la empresa. Pero en el plano educativo esta experiencia es una experiencia compartida por el estudiante y su familia en relaci\u00f3n a como perciben al servicio y como sus expectativas e intereses se ven cubiertos y satisfechos.<\/p>\n<p style=\"text-align: left;\">Lograr generar experiencias inolvidables que auguren lazos inquebrantables y conviertan en f\u00e9rreos defensores de nuestra marca a nuestros estudiantes es el objetivo a alcanzar. \u00bfY c\u00f3mo lograr un apoyo innato y duradero? Con la mejora continua de los procesos, servicios y de la calidad de informaci\u00f3n.<\/p>\n<p style=\"text-align: left;\">En Cetemin, entendemos la importancia de mejorar la experiencia del estudiante, por ello estamos ejecutando encuestas semanales a trav\u00e9s de la empresa internacional QuestionPro, para conocer sus necesidades e implementar acciones de cambio en pro del \u00f3ptimo aprendizaje de las carreras t\u00e9cnicas que est\u00e9n cursando y de mejorar la experiencia que viven a trav\u00e9s de los meses virtuales y de internamiento en los diferentes campus.<\/p>\n<p style=\"text-align: left;\">Somos la suma de las experiencias vividas.\u00a0 La etapa estudiantil en el trayecto a formarse en una carrera t\u00e9cnica, es sin lugar a dudas una de las m\u00e1s importantes. En Cetemin tenemos el compromiso de mejorar nuestro servicio y calidad educativa. Y aprender escuchando las opiniones de nuestros clientes, porque su voz hoy en d\u00eda es cada vez m\u00e1s fuerte y visible.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0&#8230;<\/p>\n","protected":false},"author":17,"featured_media":7040,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_joinchat":{"telephone":"+51960938422","message_text":"M\u00e1s 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